Shipping policy

Shipping Policy

AURA WARE delivers across Egypt. Here is how shipping works.

Shipping cost. The cost depends on your governorate and is shown at checkout before you place your order. Current rates: Cairo, Giza, 6th of October and Helwan 50 EGP; Alexandria 60 EGP; Delta and Canal governorates (Sharqia, Beheira, Dakahlia, Damietta, Gharbia, Ismailia, Kafr el-Sheikh, Monufia, Port Said, Qalyubia, Suez) 65 EGP; Upper Egypt (Asyut, Beni Suef, Faiyum, Minya, Sohag) 75 EGP; Upper Egypt (Aswan, Luxor, Qena) 90 EGP; Red Sea, South Sinai and New Valley 100 EGP.

Delivery time. Orders to Cairo, Giza, 6th of October and Helwan are delivered within 48 to 72 hours of confirmation. For other governorates, delivery takes a little longer, and we will tell you the expected time when we confirm your order.

Order processing. We prepare your order and hand it to the courier after it is confirmed. We may contact you by phone or message to confirm your address.

Payment. You can pay by cash on delivery or by InstaPay. For InstaPay orders, please send the transfer and share the confirmation with us so we can mark your order as paid.

Delivery without inspection. Orders are delivered without inspection, so the courier will not wait while you check the order. Open it and try it at your own pace; if it is not right, you can return it within 14 days as described in our Refund policy.

Address and phone. Please give us a complete address and a phone number that works. If the courier cannot reach you, delivery may be delayed or returned to us.

Questions. Email us at auraware.store@gmail.com with your order number.