Refund policy

Return & Exchange Policy

We want you to love your AURA WARE pieces. If you are not fully satisfied, here is how returns work.

14 days: you can return your item within 14 days of delivery.

Condition: items must be unused, unwashed and have all their original tags.

No inspection on delivery: orders are delivered without inspection, so you cannot check the order while the courier is waiting. Receive your order, open it and try it at your own pace, then return it within 14 days if it is not right for you.

Return shipping: return shipping is the customer's responsibility. Your refund is processed once we receive and inspect the item.

How to return: sign in to your account, open your order and choose Request return, or contact us at auraware.store@gmail.com with your order number and the reason.

Mystery Box gift: the free gift that comes with your order cannot be returned or refunded. Returning the rest of your order does not affect the gift.

Returning items from an offer: this applies to every offer we run, such as 50% off the 2nd piece or buy 2 get 1 free. If you return the piece that qualified you for the offer, the offer pieces go back to their regular price and the discount amount is deducted from your refund. If you return only an offer piece, you are refunded the amount you paid for it, and a free piece has no refund value. For example, if you bought a 1,490 piece and a 950 piece at 50% off (475), and you return the 1,490 piece, we refund 1,490 minus the 475 discount, which is 1,015. You can also return the whole order.

Refunds: once we receive and inspect the piece, we process your refund within 3 to 5 working days. Refunds are sent by InstaPay or mobile wallet transfer to the number you give us.